Frequently Asked Questions
Customer service hours vary by event. We will do our best to respond within 2 business days. It's best to reach us by email.
Events by Axiom Standard Refund Policy. Upon registering online, you agreed to this as a registered participant:
I understand that there are no refunds on my registration, but that transfers are available on a case-by-case basis by emailing email@example.com.
All transfer requests must be made in writing.
We send from Events@EventsByAxiom.com. Please add that email to any list to prevent our response from ending up in your SPAM folder. Also, check your spam folder, it may just be there.
It is not required, however, the email confirmation can be helpful for those picking up their group's bibs. Please bring your photo ID.
We have a handy how to for that.
If there is an additional packet pickup offered other than the one on the day of the event, it is not required. However, in some cases you may find it convenient and may help you avoid lines on the day of the event. Additionally, there are often special discounts and other incentives.
Yes, but there may be a price difference. If you are decreasing your mileage, we will not refund you the price difference.
If you are increasing your route distance, you will be required to pay the difference between the two. Contact us to find out how to do so.
Just because the event has “century” in the name, doesn’t mean that is the preferred, or only distance available to ride. We offer distances for everyone.
You are setting your goals for fun, fitness, a challenge, for whatever you call an “easy” day, or it may be just what your friends are doing.
Our motto is ride your ride.
Pacelines are limited to 7 riders. No double pacelines.
Are you new to drafting and pacelines? If so, this is a riding skill that requires practice. Be courteous and never draft off someone who doesn’t know you are there.
Remember, this is a ride, not a race.
We don’t encourage it. If you do decide to wear headphones, please keep your left ear open so you can hear the outside world.
Merchandise is only available for purchase online, at pre-ride events, and at the event. We cannot sell all merchandise after the events. Some items may be available for purchase with your registration.
If you purchase merchandise pre-event or it is included with your registration and you are unable to pick it up at the event, Events by Axiom is not responsible for getting this merchandise to you.
Please make arrangements for someone to pick it up for you.
Please email us with a description of the item you lost. We throw out water bottles quickly (they go bad and are often moldy). Always good to ask, but that one lost glove is usually not turned in.
If you ride with an e-bike, please be aware that you are responsible for the battery charge and not all stops have electricity available at them.
Due to the general heavy weight of many e-bikes, please be aware that not every SAG or support person is capable of carrying or lifting your bike (thanks for giving them a hand). Accommodations will be made, but it may take longer than other bike types.
Each rider will need to pay for their own registration.
Due to the general heavy weight of many tandems, please be aware that not every SAG or support person is capable of carrying or lifting your bike (thanks for giving them a hand). Accommodations will be made, but it may take longer than other bike types.
We welcome all bike riders and bikes. Due to the varying sizes, shapes and weights of specialized bikes, please be aware that not every SAG or support person is capable of carrying or lifting your bike (thanks for giving them a hand). Accommodations will be made, but it may take longer than other bike types.